Global Hospitality

Certificate in Front Office

Certificate in Front Office

  • Duration: 3 Months
  • Course Fee: BDT 25,000

Course Overview:

This course prepares learners for a career in the front office and guest relations sector of the hospitality industry. It covers the essential knowledge and practical skills required to manage reception, reservations, guest services, and communication with professionalism and efficiency.

Key Learning Areas:

  • Introduction to front office operations
  • Guest relations and communication skills
  • Reservation systems and booking procedures
  • Check-in and check-out processes
  • Handling guest complaints and problem-solving
  • Telephone etiquette and email communication
  • Cashiering and billing procedures
  • Coordination with housekeeping and other departments
  • Grooming, etiquette, and professional conduct

Career Opportunities:

Graduates can work in hotels, resorts, airlines, cruise ships, corporate offices, and tourism organizations as front office associates, guest service agents, or reservation officers. It also provides a solid foundation for career growth in hospitality management.